Reference

chakibet Terms & Conditions for Indonesia

chakibet Terms & Conditions set out how you open an account, use the lobby, confirm payment details and request help.

Account eligibilityWallet recordsPolicy contactsLocal access
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ACCOUNT HELP

Get help with account terms

A clear contact path matters when a policy question affects your account. Start from the support link beside your account and include your registered phone number, the relevant transaction reference and the section of the Terms & Conditions you are asking about. We use those details to locate the correct record without asking you to share your password.

Team online

Account access

If phone verification does not complete, contact our support desk from the account path and provide the registered number. We can explain which account step remains before access is restored.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the payment reference and date rather than wallet credentials. We use the receipt trail to connect your question with the applicable terms.

Policy request

To ask about a clause, data copy or account correction, use the policy contact route linked on this page. State the requested change clearly so our team can respond to the right subject.

POLICY CARE

How we handle policy records

Our policy process connects the wording on this page with practical account records.

Account data

We use the details you submit for account access, phone verification and support matching.

Transaction records

Payment references from DANA, QRIS, bank transfer or virtual account activity can be retained with your account history.

Cookie use

Cookies may keep a login session and preserve basic device preferences while you move between pages.

Account security

Keep your password and verification codes private, and sign out on shared devices.

Record retention

We retain policy, verification, payment and support records for the period needed to administer the account and address disputes.

Change requests

You may request a data copy, correction or clarification by contacting us through the policy route.

Terms & Conditions questions before joining

These answers address the policy questions you may have before opening an account. We keep the replies tied to the account steps, payment references and access wording used in our Terms & Conditions, so you know what to prepare before contacting us.

You can read the Terms & Conditions on this page before opening an account. The page covers account details, phone verification, payment records, policy contacts, data requests and access where local law permits.

Yes. Our Terms & Conditions require you to complete phone verification before account access is enabled. Use a current number that you control, and contact support if the verification step does not complete.

Payment activity should match the verified account details. If a DANA or QRIS reference appears under another person’s details, we may pause the transaction and request clarification under the Terms & Conditions.

Contact us through the policy route with your registered phone number and the correction needed. We may verify ownership before changing records, and access can remain paused until the details are clear.

The Terms & Conditions explain that account, verification, payment and support records may be retained to administer your account and address disputes. You can request a data copy or correction through support.

Yes. Send a precise request through the policy contact path, using your registered phone number for account matching. We may ask for an ownership check before sharing records connected with your account.

Yes. Access and eligibility depends on local law. Where local law permits, these Terms & Conditions govern account use, payment records, policy requests and access to titles such as Super Sic Bo.

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